How Runtime Security handles your data

1. Scope

This policy applies to Runtime Security hosted services, related websites, and customer support interactions.

2. Information we collect

• Account information such as name, email, and organization details.
• Service configuration and usage metadata required to operate runtime observability and controls.
• Support communications and contact requests submitted through forms or direct outreach.

3. How we use information

• Provide, maintain, and secure platform functionality.
• Deliver operational visibility, detections, and policy-control workflows.
• Respond to support, onboarding, and product inquiries.
• Improve platform quality, reliability, and safety.

4. Sharing and disclosure

We do not sell personal information. We may share information with service providers and infrastructure partners that help us operate the service, subject to contractual confidentiality and security obligations.

5. Retention

We retain data only as long as needed for service delivery, security operations, legal requirements, and contractual obligations. Retention periods may vary by data category and customer agreement.

6. Security controls

• Access controls and authentication safeguards for administrative access.
• Monitoring and operational controls to detect unauthorized activity.
• Reasonable technical and organizational measures aligned to service risk.

7. Your choices

• Request updates or corrections to account information.
• Request deletion of personal data where legally and operationally feasible.
• Contact us for data handling questions specific to your deployment.

8. Contact

For privacy inquiries, use the contact form on the website or reach out through your customer support channel.